Like you, 2morrow Group hates jargon! Unfortunately some technical phrases are occasionally unavoidable, so to help you cope we have compiled this list of commonly used phrases relating to the travel industry and travel technology.
Travel Technology is a term used to describe applications of Information Technology in the travel, tourism and hospitality industry. Travel technology was originally associated with the computer reservations system of the airlines industry, but is now used more inclusively, incorporating a broader range of applications within the tourism sector and hospitality industry. Entee Global Services, as part of 2morrow Group, develops and operates innovative web-based travel technology which is leading the way in eCommerce travel technology, travel distribution and supporting services.
The process known as the "distribution channel" refers to chains of intermediaries passing a product down the chain to the next organization, in order to reach the consumer. A distributor may sell to retailers, and retailers to consumers. Direct and indirect channels may be used – i.e. hotels may sell their services directly, or through travel agents, tour operators, airlines, tourist boards, or web-based reservation systems. In the 21st Century, there is increased service integration, especially in the travel and tourism sectors, so that links now exist between ferries, railways, airlines, hotels and car rental services.
The term "eCommerce" refers to the online transaction of business, featuring linked computer systems of the vendor, host, and buyer. Electronic transactions involve the transfer of ownership or rights to use a good or service. Electronic commerce that is conducted between businesses is referred to as business-to-business. Electronic commerce that is conducted between businesses and consumers on the other hand, is referred to as business-to-consumer. This is the type of electronic commerce conducted by companies such as aferry.com.
Dynamic Packaging is a method that is becoming increasingly used in package holiday bookings and enables consumers to build their own package of ferries, trains or flights, along with accommodation, and car hire instead of a pre-defined package. This means consumers can take advantage of current prices and get the best up-to-the-minute deals.
Within the ferry industry, the phrase "Support Services" refers to all
aspects of the operation (excluding passport control) which takes place off-ship. LCT Support Services provide reservation support via telephone and email
with multi-lingual customer service operators. LCT also provide shore and ground handling services including security and stevedoring. With access to the world's largest travel distribution networks, all supported by our own
innovative web-based technology and IP telephony ensures that excellent service comes as standard.